Clear steps for property owners, landlords and managers.
Credentials and Responsibility
- Who will perform the work and who supervises the project?
- What restoration training or certifications do the technicians hold?
- Can you provide proof of insurance and any required trade licenses?
- Will subcontractors be used, and who is responsible for them?
Scope and Pricing
- What exactly is included in emergency mitigation?
- What is excluded and priced separately?
- How are labor, equipment, materials and disposal documented?
- Who authorizes changes if hidden damage is discovered?
Drying and Documentation
- How will you determine the full affected area?
- What moisture readings will be recorded?
- How often will the project be monitored?
- What tells you equipment can be removed?
Insurance and Repairs
- Will you communicate directly with the insurer, and what authority does that give you?
- Is reconstruction included or handled under a separate agreement?
- Who receives payment, and what happens if insurance pays less than the invoice?
Read before signing: Understand direction-to-pay forms, assignments, cancellation terms, emergency authorizations, payment responsibility and dispute language.
Helpful guidance: For safety and cleanup guidance, consult the U.S. Environmental Protection Agency and Centers for Disease Control and Prevention. For coverage questions, contact your insurer or the Connecticut Insurance Department. Coverage depends on the policy and cause of loss.